Welcome
to our office. In
order to provide you with consistent quality care, we would like you to
understand some of our office policies. The practice philosophy and
other useful information can be reviewed on our website, RMCAM.com. We
encourage you to become informed about our practice.
All new
patients and existing patients that have not been seen for more than a
year are seen as full consultations. Any patient having IV therapy must
have a history and physical along with blood work prior to initial
treatment. NO EXECPTIONS.
New appointments are generally
allotted 30 minutes with Dr. Ripoll. Although follow-up consultations
are scheduled in 15 minute increments, if you need more than the time
allotted, you may be charged for an extended visit. If you have time
restraints, please let us know when you schedule your appointment or
when you arrive. Please call us during the day of your appointment to
see if we are running on time. We respect you valuable time. We do our
best to give you the time you need as well.
Please keep
scheduled appointments or call at least 1 full workday in advance to let
us know if you will be late or unable to come in. You will be charged
for missed appointments as we prepare injections and infusions on the
morning of your appointment. Individuals who repeatedly fail to show
for appointments, cancel without advance notice, or are excessively late
will be discharged from the practice.
FEES
Your credit card information
will be collected when you schedule your initial appointment, in
accordance with our cancellation/no-show policy.
You are
responsible for all of the costs of services provided to you.
WE WILL NOT BILL INSURANCE FOR ANY SERVICES, NOR WILL WE PROVIDE YOU WITH A SUPERBILL OR DIAGNOSIS/BILLING CODES FOR ANY OFFICE VISITS, TREATMENTS, OR SERVICES RENDERED THROUGH ROCKY MOUNTAIN CENTER FOR ADVANCED MEDICINE.
LABORATORY TESTING
Valid and accurate lab results are important – the information helps determine your care. While there are many good laboratories, Dr. Ripoll may choose specific laboratories because they are either the best at what they do or are the only one that performs a specific type of analysis. They may be “out-of-network” or will not bill insurance. Routine labs are usually done through a lab in your preferred provider network. Check with your insurance carrier first if you have questions.
Dr. Ripoll personally reviews all laboratory results and may make preliminary comments and recommendations that will be relayed to you by a staff member. To review the patterns and implications of lab tests in more detail requires an office visit. You will receive a copy of your lab results; you should keep your own file of all reports and data.
We will not discuss lab results via telephone or email.
PHONE CALLS and CONSULTS
If you would like a phone consultation instead of an office visit, one can be arranged and billed according to the time spent on the phone. We will not bill insurance for this cost.
Emergency appointments are available but must be limited to your urgent situation only.
NUTRITIONAL SUPPLEMENTS
Dr. Ripoll has extensive experience, expertise, and success using nutrition and specific supplements. There is a huge difference among products and manufacturers. Public reputation, label contents, and cost mean nothing. Many supplements our patients find successful are not available in health food stores, pharmacies, etc. These are available to you through our Nutritional Pharmacy in this office (many need to be specially ordered) as a service to you. In addition to knowing the select manufacturers with impeccable standards of quality, we rely on feedback from our patients about specific products. In this way, your response helps others.
Although you are not obligated to obtain supplements from our office, we can not be responsible for what you purchase at your own risk elsewhere. We never accept opened products for credit or refund. If unopened, returns must be approved in advance within 30 days of purchase.
PHONE NUMBERS
For all matters relating to the office, Dr. Ripoll, billing, appointments, labs, nutritional supplements, etc. call 303-444-0840.
OUR RELATIONSHIP WITH YOU
In some circumstances, you may want Dr. Ripoll to assume primary care responsibilities for you. This is not our policy but may be arranged on a case-by-case basis.
Relationships must be built on trust. When you sign the patient information form, you are entering into a Private Non-Negotiable Contract. If you have problems with any aspect of your care, let Dr. Ripoll know – we are on the same team as you. What we do is a labor of love; we consider it a privilege to share it with you.
We have been successful managing a variety of health conditions – feel free to ask us about a friend or family member you think might benefit from our services. Thanks for your confidence and referrals.
PRESCRIPTION RENEWAL
Call your pharmacy for prescription refills. Please allow 48 hours for prescription renewals to be phoned from our office to your pharmacy.No renewals over the weekend. Please call by 2:00 PM Friday. Feel free to discuss any potential concerns with
our office staff.
FEES
